Korangi, Karachi
Q: What is JabChaho?
A: Jabchaho is an online laundry and dry cleaning service in Pakistan.
Q: How Does Jab Chaho Work?
A: Simply use the website or app to enter your address and choose the pick-up and drop-off times that best suit your schedule. Our driver will collect the laundry from your doorstep and return it to you once the service is complete, typically within 48 hours from the time of pick-up.
Q: What Services JabChaho offer?
A: We cater to all your laundry needs, offering services such as dry cleaning, wet cleaning, spot treatment, ironing, machine drying, sneaker cleaning, and everything in between.
Q: What do I prepare for my first order?
A: Simply have your clothes ready for collection. Our driver will arrive to pick up your loose garments. You can select the required services via our website or application, and our driver will also assist you in arranging your collection.
Q: What is the turnaround time?
A: Our standard turnaround time from pick-up is 48 hours. However, you may opt for our express service, which offers a 24-hour turnaround with an additional express service charges.
Q: Do I need to sort my clothes by color & type?
A: Not at all! Our laundry experts will sort the clothes by colour, material, and appropriate cleaning methods.
Q: Can I schedule my pickup and delivery at different locations?
A: Yes, you can schedule pickup and delivery at different locations as per your convenience.
Q: Can I reschdule a collection and delivery?
A: Yes, you may reschedule a collection before your order has been assigned to a delivery person. .
Q: What do I do if I missed a scheduled collection or delivery?
A: Upon collection, you will receive a cancellation notification for your order, allowing you to reschedule new order as per your convenience. For delivery, a cancellation notification will be sent, followed by a call from our customer service team to confirm a new delivery time that suits you.
Q: Can I add extra items to my order when you collection?
A: Yes, our delivery guy can add or subtract items of your order at the time of collection. Your order will be considered final once saved by the rider at your request.
Q: What locations do you service?
A: Currently, we are operating in DHA, Clifton, Bath Island, KDA Scheme 1, Dhoraj, Adamjee Nagar, Bahadurabad, Sharafabad, PECHS, Tariq Road, Khalid Bin Waleed Road, Hill Park, Tipu Sultan, DOHS & surrounding areas.
Q: How do I signup to the app?
A:All you need is to download the app from Google play store or Apple store and sign up using your valid phone number verfied by an OTP.
Q: Can you remove specific stains?
A: Our washing specialists use high-quality equipment and industry-leading stain removal products. You may specify any particular items with stains on the app, and we will ensure they receive our special attention.
Q: Who cleans my clothes?
A: We do not outsource the cleaning of your clothes. All garments are processed at our state-of-the-art facility, Jabchaho, which is fully owned and operated by us.
Q: Do you wash hygenic & unhygenic clothes together?
No, we strictly ensure washing of hygenic and unhygenic clothes seprately.
Q: How do I know if you can clean a specific type of clothing?
Our delivery guy will advise you if any items are unsuitable for processing at our facility. Furthermore, our in-house experts carefully examine each garment, and if they identify any material that cannot be processed, our customer service agents will promptly notify you and ensure the safe return of your garments.
Q: Jabchaho is not Responsible For?
Any damage caused due to:
Customers are advised to thoroughly check all garments before handing them over for processing.
Q: What happens to my credit or debit card info?
A:Jabchaho servers do not store your card details. Payments are processed through the checkout system. All information is encrypted using SSL, in accordance with industry standards.
Q: How will I know how much my bill is?
A: An itemised receipt will be available in your order history on our website and app. Additionally, our delivery person will provide a receipt to you at the time of collecting your laundry.
Q: How do I pay?
A: While placing an order, you have a range of payment options available, including Cash on delivery, Debit or Credit card, Bank transfer, JazzCash, EasyPaisa, and U-Paisa.
Q: Can service prices change without notice?
A: Prices are subject to change without prior notice.
Q: How is the final amount for my order determined?
A: Final billing is based on the actual item count and the selected service type. Once the bill has been generated, it is considered final and cannot be modified.
If any item cannot be processed or treated due to its condition or other valid reasons the team will inform the customer before completing the order. In such cases, the final bill may be revised accordingly to reflect the updated service.
Q: How and when should I make payment for my order?
A: For COD: payment must be completed before the order is handed over to the customer.
Online Payment: the transfer must be completed and verified before the order is delivered.
Jabchaho reserves the right to withhold processing or delivery until full payment has been received and confirmed.
Q: What happens if my garment is lost or damaged?
A: All claims for loss or damage must be reported within 24 hours of order delivery. Claims reported after this period will not be considered.
In the event of a verified loss or damage caused by Jabchaho, compensation, if approved, will be provided only in the form of Jabchaho service credits.
The maximum compensation will be up to 8 times the value of the service(s) availed for the affected item(s).
No cash refund, bank transfer, or any other monetary reimbursement will be provided under any circumstances.
Jabchaho reserves the right to inspect the item and investigate the claim before approving or rejecting any compensation request. We will require 5–7 working days to conduct an internal investigation to determine the nature and cause of the damage
Q:What happens if I am not happy with the cleaning results?
A: If you are not happy with our cleaning results for whatever reason, please reach out to our customer services and we will arrange a pick up to you and re-treat your garment with no charges.
Q: How long is the turnaround time?
A: Our standard turnaround time is 48 hours from pick-up for regular orders and 24 hours from pick-up for express orders.
Q: Do you provide shoe repairs?
A: Shoe repair services are available through our cobbler services.
Q: How do you clean the shoes?
A: At Jabchaho, our specialised staff meticulously treat your shoes using both wet and dry cleaning methods, ensuring they restore to a new life.
By accessing or using the Jabchaho website, mobile platforms, or WhatsApp services, and by placing an order through any of these channels, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
Items not collected within thirty (30) days of customer notification may be donated or disposed of without further notice.
Jabchaho shall not be liable for any unclaimed items after the expiry of this period.
